BestMed has the most loyal customers than any other scheme in South Africa, according to a recent study by Consulta.
Their results was published in their latest (2020) South African Customer Satisfaction Index (SAcsi) for the local medical aid industry.
BestMed has been in the industry for more than fifty years and is still setting the pace amongst medical aid schemes with respect to healthcare standards.
It seems that BestMed is continuing to provide their members with the same excellent service and outstanding client care they have grown accustomed to.
When compared to other medical schemes BestMed offers better value for money.
Being a self-administered scheme Bestmed has more freedom to negotiate for better benefits and services for all their members.
BestMed’s Mission & Vision
BestMed’s mission is to continue operating as a non-profit scheme driven to provide quality healthcare for all of their members regardless of their contributions, they aim to achieve this by means of:
- offering a range of benefit schemes to suite every individuals needs;
- meeting with service providers to negotiate better services and benefits;
- using member contributions appropriately and responsibly;
- outstanding customer service
BestMed’s vision is to be the best known household name and first choice for quality healthcare.
BestMed Values
At BestMed they constantly strive to exceed expectations, this can only be done by implementing their core values, compassion, loyalty, care, warmth and accountability.
Their values are the foundations which they build upon. As a non-profit scheme they believe in putting their members before their profit. It is their small way of giving something back to the community.
They have a pro-active approach; at BestMed they believe that strong partnerships are vital. It is for this reason that they act in the best interest of their members.
Because they are so committed to their growing member family they provide their staff with expert training and in-depth knowledge on the services and products they provide.
This ensure customer satisfaction. As part of their accountability they follow through on all their agreements and they never place blame.
BestMed Benefits
As a BestMed member you have the added peace of mind knowing your health is in the most capable hands. Their claims payout is most impressive.
They pay 99.2% of claims within 15 days of receiving the claim. After 50 years in the medical aid industry their reserve ratio is still well above the 25% requirement mark.
Not only do they offer quality healthcare they throw in flexibility and freedom of choice so you can be rest assured that you have made the best choice.
BestMed Plans
BestMed offers 3 different ranges – Beat, Pace & Rhythm. These packages are then further divided into more options such as Beat1, Beat 2, Beat3, Beat 4, Pace1, Pace2, Pace3, Pace4, Rhythm 1 and Rhythm 2, bringing their total plans to 12.
Beat Range
The Beat range of medical aid plans provides hospital benefits with flexible options and savings available for some plans to cover out-of-hospital expenses. Additionally, Beat 1, 2, and 3 give you the ability to decrease your monthly contribution through the option of network choices.
The Beat Range has 4 plans to choose from i.e. Beat1, Beat2, Beat3 & Beat4.
BEAT Brochures
View BEAT 3 Plus: 2024 Brochure
Pace Range
The Pace range of medical aid plans offers thorough coverage for both in-hospital and out-of-hospital needs. Each option includes added day-to-day benefits to cover a broad range of out-of-hospital expenses. This range is particularly suitable for individuals looking for extensive and all-encompassing coverage.
The Pace Range has 4 options to choose from i.e. Pace1, Pace2, Pace3 & Pace4.
PACE Brochures
Rhythm Range
The Rhythm options are a suitable choice for those who prefer an income-based plan, and are willing to use Designated Service Providers (DSPs) within the Rhythm network. These options offer unlimited comprehensive hospital coverage along with the added benefit of preventative care.
The Rhythm Range has 2 options to choose from i.e. Rhythm1 and Rhythm2.
RHYTHM Brochures
Bestmed Contact Details
| Email Address: | service@bestmed.co.za |
| Website: | https://bestmed.co.za/ |
| Pretoria (Head Office) | Tel: 0860 002 378 Address: Glenfield Office Park, 361 Oberon Avenue, Faerie Glen, Pretoria, Gauteng, 0081, RSA Hours: 08:00-17:00 (Monday to Friday), 08:00-13:00 (Saturday) |
| Cape Town | Tel: +27 (0)21 202 8808 Address: Eagle House 3rd Floor, Office 302, 92 Edward Street, Bo Oakdale, Cape Town, 7530, RSA Hours: 08:00-16:00 (Monday to Friday) |
| Durban | Tel: +27 (0)31 279 5421 Address: Block A Ground Floor, Essex Park, 46 Essex Terrace, Westville, Durban, 3629, RSA Hours: 08:00-16:00 (Monday to Friday) |
| Nelspruit | Tel: +27 (0)13 101 0280 Address: 36 Van Rensburg Street, Nelspruit, Mpumalanga, 1201, RSA Hours: 08:00-16:00 (Monday to Friday) |
| Gqeberha (Port Elizabeth) | Tel: +27 (0)41 363 8921 Address: 142 Cape Road, Mill Park, Gqeberha, 6001 Hours: 08:00-16:00 (Monday to Friday) |
| Polokwane | Tel: +27 (0)86 000 2378 Address: Unit 3 Tobara Place, 9 Watermelon Street, Platinum Park, Bendor, Polokwane, 0699 Hours: 08:00 – 16:00 (Monday to Friday) |